Job Summary
We are seeking a skilled Manhattan Active Omni Analyst to join our team and play a pivotal role in optimizing our supply chain and order management systems.
As a key member of our organization, you will leverage your expertise in Manhattan Omni solutions to enhance business operations, improve system performance, and deliver exceptional customer experiences.
Key Responsibilities
- System Analysis & Support: Analyze, configure, and maintain Manhattan Omni Order Management System (OMS) to meet operational requirements.
- Requirements Gathering: Collaborate with stakeholders to understand business needs and translate them into technical solutions.
- System Optimization: Identify opportunities for process improvements and system enhancements to streamline order fulfillment workflows.
- Integration Support: Ensure seamless integration between Manhattan Omni OMS and other enterprise systems, including WMS, TMS, and eCommerce platforms.
- Troubleshooting & Problem Resolution: Monitor system performance, resolve issues, and provide technical support to ensure uninterrupted operations.
- Testing & Deployment: Conduct system testing, prepare documentation, and support deployment efforts for upgrades, patches, and new functionalities.
- Data Analysis & Reporting: Develop reports and dashboards to track order management metrics, identify trends, and provide actionable insights.
- Collaboration: Work closely with IT, operations, and customer service teams to ensure alignment with business objectives.
Qualifications
Education: Bachelor’s degree in Computer Science, Supply Chain Management, or a related field.
Experience:
- Proven experience working with Manhattan Omni OMS or other Manhattan Associates solutions.
- Strong understanding of order management processes, including order orchestration, inventory allocation, and fulfillment strategies.
- Experience with integration tools and frameworks (e.g., APIs, EDI).
Technical Skills:
- Proficiency in SQL, data analysis, and reporting tools.
- Familiarity with enterprise system architecture and data workflows.
- Knowledge of Agile/Scrum methodologies is a plus.
Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and deadlines in a dynamic environment.
Preferred Qualifications
- Certification in Manhattan Associates solutions.
- Experience with cloud-based OMS platforms and microservices architecture.
- Background in retail, eCommerce, or supply chain operations.