Omnichannel Fulfillment Consulting

Deliver connected shopping experiences with unified commerce, intelligent order management, and seamless fulfillment across every channel.

Omnichannel Fulfillment Built for Unified Commerce

Today’s customers expect a consistent experience whether they shop online, in store, through marketplaces, or across mobile channels. Meeting those expectations requires connected inventory, intelligent order orchestration, and flexible fulfillment.

VCO helps organizations implement and optimize Manhattan ActiveOrder™, connecting order management, inventory availability, fulfillment, and customer service across ERP, WMS, TMS, POS, and other enterprise systems. Our consultants combine Manhattan expertise with supply chain experience to design, implement, and optimize omnichannel fulfillment strategies that improve customer experience and operational performance.

Omnichannel Fulfillment Capabilities

The core capabilities that connect inventory, orders, and fulfillment across every channel.

Order Management & Orchestration

Manage orders across sales channels through intelligent order orchestration, supporting ship-to-home, BOPIS, ship-to-store, ship-from-store, and other fulfillment methods.

Inventory Availability & Visibility

Gain real-time visibility into inventory across stores, warehouses, suppliers, and inventory in transit to improve availability, fulfillment decisions, and inventory accuracy.

Flexible Fulfillment

Support BOPIS, BOSS, BODFS, BORIS, home delivery, returns, and other fulfillment models through connected workflows.

Store & POS Integration

Connect store operations, POS, inventory, and orders to support efficient store fulfillment and consistent cross-channel customer experiences.

Marketplace & DTC Fulfillment

Connect DTC, marketplace, and supplier channels with visibility into allocated inventory, drop shipping, and fulfillment across channels.

Customer Service & Engagement

Connect customer service, order visibility, returns, and customer interactions across digital and physical channels.

Our Omnichannel Consulting Services

Six practice areas covering the full omnichannel fulfillment lifecycle, from strategy and implementation to optimization and ongoing support.

Strategy & Solution Design

Develop omnichannel strategies aligned with operational goals, customer expectations, and your technology roadmap.

Manhattan ActiveOrder™ Implementation

Implement Manhattan ActiveOrder™ through solution design, configuration, testing, integration, and deployment.

Systems Integration

Integrate Manhattan ActiveOrder™ with WMS, TMS, ERP, POS, customer service, marketplaces, automation, and supplier systems.

Inventory & Order Optimization

Improve inventory availability, order orchestration, fulfillment rules, and allocation strategies to strengthen service levels.

Testing & Go-Live Support

Prepare for deployment through functional testing, integration validation, user acceptance testing, and go-live readiness.

Platform Optimization

Support ongoing enhancements, release readiness, operational reviews, and performance improvements after go-live.

Supporting Modern Retail Operations

Omnichannel capabilities that help enterprises move faster and serve customers more consistently.

Unified Commerce

Connect digital, store, marketplace, and customer service channels around a consistent customer experience.

Faster Fulfillment

Improve order orchestration and fulfillment decisions to move orders through the most effective available channel.

Better Inventory Control

Use connected inventory availability and visibility to improve fulfillment decisions, reduce stockouts, and improve inventory accuracy.

Scalable Operations

Adapt fulfillment models as customer expectations, channels, and business requirements evolve.

Why Organizations Choose VCO

Manhattan Active® Expertise

Deep experience implementing and optimizing ActiveOrder™ and related Manhattan solutions.

Supply Chain Consulting

Combine technology expertise with practical retail, warehouse, and fulfillment experience.

End-to-End Delivery

Support the full lifecycle from strategy and implementation through optimization and ongoing support.

Scalable & Flexible Solutions

Build solutions tailored to your operating model, technology landscape, and evolving business needs.

Ready to Modernize Your Omnichannel Fulfillment Strategy?

Whether you're implementing Manhattan ActiveOrder™, modernizing order management, or building a unified commerce strategy, VCO helps create connected fulfillment operations that scale with your business.

Talk to an Expert

Frequently Asked Questions

What is omnichannel fulfillment?

Omnichannel fulfillment is the process of managing orders, inventory, and fulfillment across online, in-store, mobile, and marketplace channels through a connected platform that delivers a consistent customer experience.

BOPIS means Buy Online, Pick Up In Store. BOSS means Buy Online, Ship to Store. BODFS means Buy Online, Deliver from Store. BORIS means Buy Online, Return In Store. These fulfillment models connect digital orders with store inventory and fulfillment to give customers greater flexibility.

ActiveOrder™ is Manhattan’s order management solution for orchestrating orders, inventory, and promising across the enterprise. It includes Order Management, Enterprise Promise & Fulfill, Customer Service & Engagement, and Digital Self-Service on Manhattan’s AI-native cloud platform.

Unified commerce connects stores, fulfillment, inventory, orders, and customer service on a common platform, enabling consistent shopping and fulfillment experiences across channels.

Omnichannel fulfillment gives customers greater flexibility by supporting services such as Buy Online Pick Up In Store (BOPIS), Ship From Store, home delivery, and returns across channels while providing accurate inventory visibility and order updates.

Inventory availability and visibility provides a real-time view of inventory across fulfillment locations, helping organizations determine what inventory is available to promise and fulfill across channels.

Order orchestration intelligently determines the best fulfillment location and method based on inventory availability, fulfillment capacity, business rules, and customer expectations.

Yes. VCO provides consulting, implementation, systems integration, testing, deployment, optimization, and ongoing support for ActiveOrder™.

Yes. VCO integrates ActiveOrder™ with Warehouse Management, Transportation Management, ERP, POS, customer service, automation platforms, marketplaces, and other enterprise applications.

VCO supports retailers, wholesalers, distributors, manufacturers, and third-party logistics providers looking to modernize omnichannel fulfillment and unified commerce operations.

VCO combines deep Manhattan expertise with practical supply chain consulting experience to help organizations implement, optimize, and continuously improve omnichannel fulfillment strategies that deliver measurable operational and customer outcomes.

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