24/7 Global Support
24/7 global production support, incident management, and proactive monitoring for Manhattan Active®, legacy WMOS, and enterprise supply chain applications.
Operational Support That Moves With Your Business
Technology transformation doesn’t pause day-to-day operations. Whether you’re implementing Manhattan Active®, upgrading applications, or delivering strategic initiatives, your existing environment still needs to perform reliably.
VCO provides 24/7 production support that keeps operations running while your teams focus on transformation. Acting as an extension of your team, we help maintain operational stability while you focus on delivering what’s next.
Integrating Supply Chain Consulting, Enterprise Technology, and Warehouse Automation
Production Support
Global L1, L2, and L3 production support delivered against agreed service levels, with rapid issue resolution, service request management, and operational continuity.
Incident Management
Structured incident triage, root cause analysis, escalation management, and rapid issue resolution with collaboration across teams when required.
Performance Monitoring
Proactive monitoring of applications, interfaces, scheduled jobs, integrations, and overall platform health to identify issues before they impact warehouse operations.
Release Readiness
Support for quarterly Manhattan Active® releases, including impact assessments, QA automation, regression testing, deployment planning, and validation.
Application Enhancements
Configuration updates, workflow improvements, integrations, custom reports, scripting, utilities, and application enhancements that support evolving business requirements.
Solution Optimization
Operational reviews, platform health assessments, automation opportunities, and strategic recommendations that improve long-term performance.
Comprehensive Incident Management
Our structured L1, L2, and L3 support model ensures every incident is triaged, escalated, and resolved by the right specialists. Every critical incident is managed through a dedicated incident owner, structured communication, root cause analysis, and defined escalation paths to minimize disruption and maintain operational continuity.
Business Continuity Through Every Stage of Change
Reliable support goes beyond resolving incidents. It keeps operations stable, reduces risk, and allows your teams to focus on strategic priorities.
Protect Existing Operations
Maintain a stable production environment while internal teams focus on upgrades, new implementations, and strategic initiatives.
Extend Your Internal Team
Extend your internal support team with experienced Manhattan specialists who provide additional capacity, operational expertise, and day-to-day application support.
Reduce Operational Risk
Minimize downtime through proactive monitoring, structured incident management, and defined escalation processes.
Long-Term Partnership
Improve application performance through workflow optimization, automation opportunities, and ongoing operational reviews.
Our Support Lifecycle
A structured approach to onboarding, stabilizing, optimizing, and evolving your support environment.
Onboard
Knowledge transfer, environment assessment, and support onboarding.
Stabilize
Production support, incident management, and proactive monitoring.
Optimize
Application enhancements, workflow improvements, and automation.
Evolve
Release readiness, solution enhancements, and ongoing optimization.
Why Organizations Choose VCO
Global Support Coverage
Support teams across North America, Europe, and Asia-Pacific provide around-the-clock assistance to maintain business continuity across time zones.
Manhattan Solution Expertise
Deep expertise across Manhattan solutions, including ActiveWarehouse, ActiveOrder™, ActiveTransportation, and legacy WMOS, backed by experienced warehouse and supply chain consultants.
Customized Support Models
Flexible support models with VCO as your single point of contact for application support, incident management, and service coordination.
Proactive Monitoring
Continuous monitoring, system health checks, and root cause analysis help identify issues before they impact operations.
Supply Chain Specialists
Our consultants combine Manhattan expertise with practical warehouse experience to resolve issues faster and provide operationally informed recommendations.
Agentic AI-Enabled Operations
VCO applies Agentic AI to augment 24/7 support with continuous analysis, intelligent triage, contextual diagnostics, and guided response, helping engineers resolve issues faster while maintaining human oversight.
Keep Your Operations Running with Confidence
Whether you need 24/7 application support, additional support capacity, or a trusted partner to manage your existing environment, VCO helps keep your supply chain running with confidence.
Frequently Asked Questions
What is 24/7 production support?
24/7 production support provides around-the-clock application monitoring, incident management, issue resolution, and operational support to keep warehouse and supply chain applications running with minimal disruption.
Does VCO provide L1, L2, and L3 support?
Yes. VCO provides global L1, L2, and L3 production support, including incident management, root cause analysis, escalation management, application monitoring, and issue resolution.
Can VCO support our existing environment while we implement a new platform?
Yes. Many organizations rely on VCO to maintain their existing production environment while internal teams focus on platform implementations, upgrades, testing, and business transformation initiatives. This approach helps maintain operational continuity and reduces project risk.
Does VCO support both Manhattan Active® solutions and legacy WMOS?
Yes. VCO supports organizations running Manhattan Active®, legacy WMOS environments, or both during phased modernization initiatives. Our teams provide production support, application enhancements, release readiness, and ongoing optimization across both environments.
What is included in VCO's global support services?
Our services include production support, incident management, performance monitoring, release readiness, QA automation, application enhancements, root cause analysis, and ongoing solution enhancements.
Does VCO support quarterly Manhattan Active® releases?
Yes. VCO supports quarterly Manhattan Active® releases through impact assessments, regression testing, QA automation, deployment planning, production validation, and post-release support.
Can VCO support integrations and third-party applications?
Yes. We support integrations between Manhattan applications, ERP systems, warehouse automation, APIs, reporting platforms, and other enterprise applications.
What industries does VCO support?
VCO provides global support services for manufacturers, retailers, wholesalers, distributors, and third-party logistics providers operating warehouse and fulfillment environments.
Why choose VCO for global support?
Can VCO work alongside our internal support team?
Yes. VCO can provide complete 24/7 production support or work alongside your internal teams by providing specialist expertise, extended coverage, and additional capacity during major projects, platform upgrades, or periods of increased operational demand.
Can VCO support our existing platform while our team focuses on a new implementation?
Yes. VCO helps organizations maintain stable day-to-day operations by supporting their existing production environment while internal teams focus on new implementations, upgrades, testing, and business transformation initiatives.
Do you provide support after a Manhattan Active® implementation?
Yes. VCO provides ongoing production support after implementation, including incident management, proactive monitoring, application enhancements, release readiness, performance optimization, and ongoing solution enhancements to help organizations maximize long-term value from their Manhattan investment.