Power of Omnichannel Fulfillment
Delivering Seamless Customer Experience
across Channels
Power of Omnichannel Fulfilment
Delivering Seamless Customer Experience
Across Channels
Streamlining Retail Operations
Manhattan Active OMNI Implementation and Integration
In today’s fast-paced retail environment, the ability to offer a seamless omnichannel experience is critical to success. At VCO Systems, we specialize in helping retailers implement, support and optimize Manhattan Active OMNI, a leading order management and fulfilment platform. By integrating Active OMNI with your ERP, WMS, TMS, POS and customer service applications, retailers can efficiently manage processes like drop shipping, inventory management, order management, and an array of fulfilment options, all while ensuring a seamless user experience for the customer.
Next to retailers, OMNI can also enable sales opportunities for brands by optimizing their direct to consumer (DTC) channels as they are having their own physical stores or their own online channels nowadays.
It can also assist in creating visibility of customer based (shielded) allocated inventory at a diversity of marketplaces or drop shipment channels (not every B2B/B2C customer can buy everything at each channel). On this way inventory control (management) and order management also becomes essential for brands/suppliers, this while the different processes have also different financial flows with different margins to manage (purchase, – drop shipment, – market place and DTC orders).
Key Features
Inventory Management
Accurate inventory management is the backbone of any successful retail operation. VCO Systems integration with Manhattan Active OMNI provides real-time visibility into inventory levels across all channels. This ensures that your stock levels are optimized, reducing instances of overstocking or stockouts, and improving overall profitability.
Order Management
VCO Systems enhances Manhattan Active OMNI’s robust order management capabilities by automating and optimizing order processing. From the moment an order is placed, our system ensures it is handled efficiently, whether it’s for direct shipping, store pickup, or any other fulfilment method. This reduces errors, accelerates fulfilment, and enhances customer satisfaction.
- Buy Online, Pickup In-Store (BOPIS): We help retailers offer a seamless BOPIS experience. Orders are accurately routed to the correct stores, ensuring that they are ready for pickup in the promised timeframe. This enhances customer convenience and encourages in-store traffic, which can lead to additional sales opportunities.
- Buy Online, Ship to Store (BOSS): Active OMNI enables retailers to leverage their physical stores as mini-fulfilment centres (Mini-DC’s), optimizing local store inventory utilization. Online orders can be shipped directly by store-to store transfers to the nearest store at the customer, increasing customer experience and creating a view for the customer in which inventory never runs out.
- Buy Online, Deliver from Store (BODFS): Similar to BOSS, BODFS allows retailers to offer same-day or next-day delivery from local stores. These orders are seamlessly integrated into the Manhattan OMNI platform, with real-time updates and tracking, ensuring a smooth and reliable delivery process.
Order Management
VCO Systems enhances Manhattan Active OMNI’s robust order management capabilities by automating and optimizing order processing. From the moment an order is placed, our system ensures it is handled efficiently, whether it’s for direct shipping, store pickup, or any other fulfilment method. This reduces errors, accelerates fulfilment, and enhances customer satisfaction.
- Buy Online, Pickup In-Store (BOPIS): We help retailers offer a seamless BOPIS experience. Orders are accurately routed to the correct stores, ensuring that they are ready for pickup in the promised timeframe. This enhances customer convenience and encourages in-store traffic, which can lead to additional sales opportunities.
- Buy Online, Ship to Store (BOSS): Active OMNI enables retailers to leverage their physical stores as mini-fulfilment centres (Mini-DC’s), optimizing local store inventory utilization. Online orders can be shipped directly by store-to store transfers to the nearest store at the customer, increasing customer experience and creating a view for the customer in which inventory never runs out.
- Buy Online, Deliver from Store (BODFS): Similar to BOSS, BODFS allows retailers to offer same-day or next-day delivery from local stores. These orders are seamlessly integrated into the Manhattan OMNI platform, with real-time updates and tracking, ensuring a smooth and reliable delivery process.
Drop Shipping
Our system allows retailers to expand their product offerings without the need for additional inventory storage. With real-time integration on inventory positions with your suppliers and orders which are automatically routed to them, VCO systems can help you streamline your drop shipping process. This minimizes delivery times and reduces overhead, allowing you to focus on growing your business.
Point of Sale (POS)
If your retail business opts not to use IRIS, the POS functionality from Active Omni, VCO Systems can seamlessly integrate your existing POS system to deliver a true omnichannel experience. POS integration with Manhattan OMNI unifies customer transactions, inventory, and orders across all platforms. This ensures that cross-channel returns (e.g. BORIS – Buy Online, Return In-Store), exchanges, and customer service are consistent, making the in-store experience as seamless as the online one.
Point of Sale (POS)
If your retail business opts not to use IRIS, the POS functionality from Active Omni, VCO Systems can seamlessly integrate your existing POS system to deliver a true omnichannel experience. POS integration with Manhattan OMNI unifies customer transactions, inventory, and orders across all platforms. This ensures that cross-channel returns (e.g. BORIS – Buy Online, Return In-Store), exchanges, and customer service are consistent, making the in-store experience as seamless as the online one.
Seamless and Unified User Experience
At VCO Systems, we understand that customer experience in nowadays retail landscape is crucial to be successful. The solutions we implement and integrate with your application landscape are designed to provide a seamless user experience across all touchpoints, ensuring that customers can shop, pay, and receive their products in the most convenient and efficient manner possible. Whether it’s through online platforms, mobile apps, or in-store interactions, integration with Manhattan Active OMNI ensures that your operations are synchronized and your customers are satisfied.
Why Choose Us?
With extensive experience in retail technology and a deep understanding of the Manhattan Active OMNI platform, VCO Systems is uniquely positioned to help retailers navigate the complexities of omnichannel operations. Our solutions are scalable, flexible, and tailored to meet the specific needs of your business. By partnering with VCO Systems, you can ensure that your omnichannel strategy is not only implemented successfully but also optimized for long-term growth and profitability.
Transform your retail operations with VCO Systems and experience the power of a fully integrated Manhattan Active OMNI solution. Contact us today to learn more about how we can help you achieve a seamless, efficient, and customer-centric omnichannel experience.
